1. In order to provide you with a full range of services, we sometimes need to collect personal information, which is any information that can be used to identify an individual.

2. Personal information collected includes but is not limited to name, company, gender, occupation, phone, email, mobile, fax , post box number, website, country and city depending on the activity.

3. Where correspondence is via email, we may save the content of your email, your email address and our correspondence with you.

1. When you interact with or sign up for any of our services, activities or online content, such as newsletters, partner development events, sales events, competitions, contact us via telephone or SMS us, participate in one of our discussion groups, speak at one of our events, create an account using our online registration system, sign up to our Facebook,/Linked In/Twitter page, download a document from our websites, give us feedback, register as a visitor at building receptions, seek emergency medical or security assistance, participate in our CSR activities or apply for a job with us, we may receive personal information about you.

2. We may also receive your personal information when you interact with our Sales Departments, Partner Relations Departments, Registration and Licensing Department, the Government Services Operations department, Asset Management and Sustainable Development Department, the Finance Department, the Procurement Department, Advertising and Venue Management Services Department and the Call Centre.

3. We collect customer information on our websites through event registration forms, document download forms, sales enquiry forms, general enquiry forms, customer feedback (Voice IT) forms and facilities management request forms (campus).

1. We may use such information for reasonable administrative purposes to enable the fulfilment of requests made and in accordance with any terms and conditions applicable. Dubai Garden Glow will not sell, distribute or lease personal information to third parties without a user’s permission or a requirement by law to do so.

2. We may use information to provide updates on Dubai Garden Glow products and services. Dubai Garden Glow may share information with carefully selected partners to provide related products and services but whenever asked for information users will be given the option to opt out and when you are subsequently contacted will be informed how to opt out in the future.

3. Personal information is also used to keep the customer community informed of discounts, events, products and services that may be of interest to them.

4. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

5. Method of Payment, Card Types accepted and Currency: “We accept payments online using Visa and MasterCard credit/debit card in AED”

6. Recommended statement is “(Dubai Garden Glow) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

7. Refund/Return Policy: Dubai Garden Glow will not refund any Ticket purchased. Invalid/Expired Ticket are non-refundable, and no Ticket is valid for entrance.

8. Exchange of cash: “All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.

1. We do not share customer information with third parties for marketing purposes. However, we may share your information with other companies that are part of Dubai Garden Glow but the use will be limited to purposes detailed above. We may also share customer information with government departments or when we are under legal obligation to do so.

2. User information will be held in ether Dubai Garden Glow (or a third party with whom we have a contractual relationship) secure databases at a secure addresses to prevent unauthorised access. The systems used are configured with data encryption or scrambling technologies and industry standard.

3. A cookie is a small file which asks permission to be placed on a computers hard drive. Once the file is added it helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to users as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about user preferences. Dubai Garden Glow uses traffic log cookies to identify which pages are being used. This helps Dubai Garden Glow analyse data about web page traffic and improve the Website in order to tailor it to customer needs. Overall, cookies help Dubai Garden Glow provide users with a better website, by enabling Dubai Garden Glow to monitor which pages users find or do not find useful. A cookie in no way gives Dubai Garden Glow access to the user’s computer or any information about the user, other than the data the user chooses to share with Dubai Garden Glow. The user can choose to accept or decline cookies. Most web browsers automatically accept cookies, but the users can usually modify their browser setting to decline cookies if they so prefer. The same can be done for the Website. However, this may prevent the user from taking full advantage of the Website.

4. Dubai Garden Glow regularly reviews its policies and amendments may be made and users’ continued use of the Website confirms their consent to the Website to use their information.

5. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order.

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied.